You Added Sugar
How many things do you create before you have made anything? Coffee, then language, then a working day.
You just can't always see it.
An investigation into what we are actually doing all day. Coffee. A nurse's pause. A deleted slide. A chair moved before the meeting.
The book contains an observation. The magazine continues the investigation.
So what are you creating?
How many things do you create before you have made anything? Coffee, then language, then a working day.
How tone, timing, position and silence change a patient's experience of care.
Who made it? The answer becomes progressively impossible, and particular people still made particular decisions.
Twenty-five answers, including the ones who say it sounds pretentious. Then three hundred words from Morgan.